Refund policy

• If an event is cancelled before it is played, we refund its platform fee in full, even after 14 days.
• Payments made in India are refunded to the same UPI account. Payments outside India are refunded by our reseller Paddle.com to the original payment method.
• Refunds are usually processed within 5–7 working days.

Players’ payments

Money players pay for an event goes directly to the event’s host, not to us. Refunds of those payments — for example if an event is cancelled or numbers change — are made by the host under the event’s own rules, and in full if the host cancels. Tourney shows each player the status of their refund as the host records it, and an event can’t be deleted while a payment is unrefunded.

How to ask

Email [email protected] with the event name and your payment reference. For payments made outside India you can also contact Paddle.com through the link on your receipt.

Complaints

If a host hasn’t refunded you, or for any other complaint, contact our Grievance Officer, Manoj Maheshwari, at [email protected]. We acknowledge within 48 hours and aim to resolve within one month, helping to the best of our ability. Because players pay hosts directly, we cannot ourselves return a payment made to a host.